Returns We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@coold.us. Please note that returns will need to be sent to the following address: 14123 SW 66th ST Unit E5 Miami, FL, 33183, United States If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted. You can always contact us for any return questions at info@coold.us. Damages and Issues Please inspect your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so that we may evaluate the issue and make it right. Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your item. Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds We will notify you once we’ve received and inspected your return to let you know whether the refund was approved. You’ll be automatically refunded on your original payment method within ten business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 30 business days have passed since we approved your return, please contact us at info@coold.us.

Limited Warranty* 1 year unit replacement limited warranty 10 year parts limited warranty (including compressor and coil) with timely registration. 5 year parts limited warranty if not registered within 90 days of original installation. * See warranty certificate for details and restrictions. Registration WEB SITE: Warranty registration in the equipment information manual California residents: see Proposition 65 Warning